Reach the desk behind the crypto intelligence OS.
For product questions, billing support, partnerships, press, or institutional inquiries, contact EGOLDS through the primary inbox below.
This is the official contact address for EGOLDS. Keep messages concise, include account context when relevant, and never share private keys or secrets.
Product access
Questions about plans, account access, data coverage, and how EGOLDS fits into your trading workflow.
Billing & subscriptions
Plan changes, payment questions, receipts, cancellation requests, and paid-access support.
Partnerships
Institutional research, distribution, integrations, media, and strategic collaboration inquiries.
Give the team enough context to resolve the request quickly.
- ◆Use the same email tied to your EGOLDS account when possible.
- ◆Include the page, product area, or plan related to your request.
- ◆Never send seed phrases, private keys, passwords, or API secrets.
EGOLDS support will never ask for wallet secrets.
If a message asks for a seed phrase, private key, password, or unrestricted API credential, treat it as malicious and do not respond with sensitive information.
How contact requests are handled
EGOLDS routes inbound messages by urgency and account relevance. The fastest path is a clear subject line and the right context.
Paid-account and access issues are reviewed first.
We will never ask for wallet seed phrases or private keys.
Send one clear email. We will route it from there.
Use [email protected] for contact, support, billing, partnership, and press inquiries related to EGOLDS.